Missed-appointment fee
$50
If our cleaners arrive at a property and find themselves unable to carry out their duties, it not only results in lost time but also signifies a missed opportunity to serve another client. In such instances, a missed-appointment fee is applied to compensate for this foregone opportunity.
Your dashboard provides complete access to all scheduled appointments. Please remember to check it regularly to avoid overlooking the arrival of your cleaner. Forgetting their visit is not considered a valid excuse.
Given that you can conveniently access upcoming appointments through your dashboard and also track them on a physical calendar, there should be no instances where a cleaner arrives at your property for a scheduled appointment only to discover they cannot gain access. These tools are in place to ensure seamless communication and scheduling.
Arrival windows are common in many service industries, including cleaning. They are designed to manage the logistics and scheduling challenges service providers face. Here's why these windows are structured the way they are.
Our cleaners often need to travel from one client's home to another. Traffic conditions, distance, and the duration of previous jobs can vary significantly. An arrival window gives cleaners the flexibility to manage these uncertainties without the pressure of being late.
Sometimes a job takes longer than anticipated — perhaps the previous home required more intensive cleaning, or there was an issue that needed resolution. The arrival window provides a buffer so the cleaner isn't rushed and can maintain quality service.
Cleaners, like all workers, need breaks during their shifts to rest and refresh. These windows offer necessary downtime so cleaners can perform their best at each job.
While it might seem convenient to request a cleaner to arrive at a specific time within the window, this undermines the purpose of the window. It is not a flexible scheduling tool for clients but a logistical and operational feature for the service. Accommodating early or late arrival requests would complicate scheduling and reduce the time available for travel or breaks.
Clients are encouraged to understand and respect these arrival windows as part of the service agreement, recognizing that they help ensure the day's work goes smoothly and that all clients receive high-quality, timely service.
Check your dashboard the morning of your cleaning, make sure entry instructions are up to date, and confirm pets are secured. If you can't be home, use the access codes or key drop-off you've already set up.
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