FAQ

How far in advance can I reschedule my cleaning?

Absolutely, we're always glad to move a cleaning to a day and time that works better for you. Because we want every rescheduled visit to land on a slot we can genuinely honor, we finalize new dates once your appointment is within 30 days rather than locking them in months ahead. The reason is simple: our availability is constantly in motion. Clients skip or shift individual cleanings, our cleaning pros request well-deserved time off, new families join our recurring schedule, and the day-to-day routing of who cleans where naturally changes as all of these pieces come together. If we were to promise a specific reschedule far in the future, we'd be committing to a slot that could easily change before it ever arrives — and we would much rather give you a time we're confident we can keep, ideally with the cleaning pro you already know and trust. Once your visit is inside that 30-day window, we have an accurate, up-to-date picture of everyone's schedule, so please reach out and we'll work with you to find the very best possible time for your home. And if something urgent comes up sooner, we're always just a quick message or phone call away.